Terms and Conditions

1. About Sunny's Workshop

Sunny's Workshop is an independent UK business supplying refurbished gaming products, 3D printed products, sublimation products and console repair services.

These terms apply to consumer purchases. Separate terms may apply where a customer is buying wholly or mainly for business purposes.

2. Orders, contract formation and payment

All prices are shown in pounds sterling. Any applicable taxes and delivery charges are displayed before payment.

An order confirmation acknowledges that we have received your order; it does not always mean the order has been accepted. A contract for goods is formed when we accept the order and confirm dispatch, unless we have expressly agreed otherwise. A repair contract is formed when we accept the repair request or begin the agreed service.

We may refuse or cancel an order before dispatch where, for example, an item is unavailable, pricing or product information contains an obvious error, payment cannot be authorised, a custom request may infringe third-party rights, or fulfilling the request would be unlawful. Any payment taken for a cancelled order will be returned.

Goods must be paid for at checkout. Repair charges, diagnostic fees, return delivery charges and any agreed additional work must be paid before the device is returned, unless we agree otherwise in writing.

3. Shipping, delivery and risk

We currently dispatch UK orders using Royal Mail or another suitable tracked service where necessary. Delivery estimates are not guaranteed dates unless we expressly agree a specific date with you.

Unless another period is agreed, we will deliver goods without undue delay and normally within 30 days after the contract is formed. If we cannot meet an agreed essential delivery date, your legal cancellation rights may apply.

Please ensure that the delivery address and contact information supplied are accurate. Risk in goods passes to you when the goods are delivered to you, or to a person you identify to receive them.

Devices sent to us for repair

• Use secure packaging and a tracked postal or courier service.
• Keep proof of postage and tracking information until delivery is confirmed.
• You remain responsible for the device while it is in transit to us, except where the carrier was arranged directly by us or the law provides otherwise.
• We are responsible for taking reasonable care of your device after it has been received by us.

4. 3D printed, licensed and sublimation products

Some products are manufactured after an order is placed. This does not by itself remove your cancellation rights. The change-of-mind exception applies only where goods are made to your specifications or are clearly personalised.

Because of the manufacturing process, minor variations in colour, layer lines, finish, dimensions or artwork placement may occur. These natural production variations are not faults where the product remains as described and fit for its intended purpose.

You must have permission to use any names, photographs, logos, artwork, trademarks or other material you provide for a custom product. We may refuse content that appears unlawful, offensive or likely to infringe another person's rights.

5. Product safety, age suitability and children's use

Age suitability and hazards vary between products. Any warning, age guidance or instruction shown on the product listing, packaging, label or accompanying information forms part of these terms and must be followed. A product described as decorative, collectable or intended for older users must not be treated as suitable for a younger child merely because it resembles a character, animal or play item.

Safe use of 3D printed products

• Many 3D printed figures, miniatures, charms, keychains, articulated products and accessories contain small, thin or detachable parts. Keep them away from babies and children under three years old.
• Adult supervision is recommended whenever a 3D printed product is handled by a child.
• Unless a product listing expressly states otherwise, 3D printed products are not intended for chewing, mouthing, teething, use with food or drink, or unsupervised play.
• Articulated joints and moving parts may pinch fingers, catch hair or loosen through repeated use. Do not force joints beyond their normal movement.
• Layered or thin printed parts may crack, snap or develop sharp edges if dropped, crushed, bent, exposed to excessive force or used after damage.
• Inspect products before each use. Stop using the product immediately if it becomes cracked, broken, distorted, unusually loose, sharp or otherwise damaged.
• Do not attempt to repair a damaged item for continued use by a child unless we have confirmed that the repair is safe and appropriate.
• Keep products away from open flames, hot surfaces and excessive heat. Some printed materials may soften, deform or become unsafe when overheated.
• Keychains, backpack charms and decorative attachments are not load-bearing safety products and must not be used for climbing, restraint or any purpose where failure could cause injury.

Packaging and storage

• Remove and safely dispose of plastic bags, wrapping, cable ties and other packaging before giving a product to a child.
• Store small products and detached components out of reach of babies and young children.
• Follow any product-specific cleaning, storage and care instructions. Do not use harsh chemicals or high temperatures unless the instructions expressly permit them.

Choosing a product for a child

The adult purchasing or supervising the product should consider the child's age, development, behaviour and ability to use the item safely. An age warning is a minimum safety restriction, not a guarantee that the product is suitable for every child above that age.

If a product is designed or marketed as a toy, any applicable toy-safety requirements and product-specific warnings will apply. Calling a product decorative or collectable does not remove legal product-safety obligations where its design, presentation or reasonably foreseeable use means that toy-safety law applies.

Safety concerns, injury or product failure

If a product causes an injury, near miss or safety concern, or if you believe it may be unsafe, stop using it immediately and contact support@sunnysworkshop.co.uk. Please retain the product, packaging and order details and provide photographs where safe to do so. We may ask for the item to be returned so that we can investigate and may take appropriate corrective action, including providing safety advice, repair, replacement, refund, withdrawal or recall where required.

6. Refurbished consoles and accessories

Refurbished products are cleaned, tested and restored for resale. Product listings will identify relevant cosmetic condition, included accessories and known limitations where applicable.

We provide a 60-day commercial warranty against covered hardware faults arising under normal use. The warranty does not cover accidental or liquid damage, misuse, unauthorised modification or repair, software changes, normal cosmetic wear, or damage occurring after delivery.

7. Repair and diagnostic services

We will provide the repair service with reasonable care and skill. Estimates are based on the information and condition available at the time and may change if additional faults or damage are discovered. We will seek approval before carrying out material additional chargeable work.

A diagnostic or bench fee may apply where stated before work begins, including where a device is beyond economical repair, a repair is declined after diagnosis, or the issue falls outside a stated no-fix-no-fee arrangement.

Repairs include a 60-day commercial warranty covering the specific repaired fault. It does not cover unrelated faults, accidental or liquid damage, misuse, later damage, software problems, or work altered by another person or business. Your statutory rights are not affected.

You are responsible for backing up data before sending a device. Repairs can involve resetting, replacing or testing storage components. We will take reasonable care, but we cannot guarantee that data will be preserved. Nothing in this clause excludes liability where it would be unlawful to do so.

We may require passwords, passcodes or test accounts where reasonably necessary to diagnose and test the device. Please remove unnecessary personal information and disable account locks where appropriate before sending the device.

8. Cancelling a repair or service booked online

Where you enter into a consumer service contract online or at a distance, you normally have 14 days from the day after the contract is made to cancel without giving a reason.

If you expressly ask us to begin diagnostics or repair during that cancellation period and then cancel, you may be required to pay a proportionate amount for work already completed. If the service is fully performed during the cancellation period after your express request and acknowledgement, the cancellation right may end once the service is complete.

You can cancel by contacting support@sunnysworkshop.co.uk with your name, repair reference and a clear statement that you wish to cancel.

9. Unpaid or uncollected devices

If a device remains unpaid or uncollected after completion, rejection of an estimate, or a request for its return, we may charge reasonable storage or administration costs where those costs were made clear and are lawful.

We will make reasonable attempts to contact you. If the device remains uncollected, we may serve formal notice requiring collection and, where legally permitted, a notice of intention to sell under the Torts (Interference with Goods) Act 1977. We will not automatically treat the device as our property merely because 90 days have passed.

Where a lawful sale takes place, reasonable repair, storage, notice and sale costs may be deducted from the proceeds. Any remaining balance will be dealt with as required by law.

10. Change-of-mind cancellations, returns and refunds

Standard, non-personalised goods bought online

You may tell us that you wish to cancel within 14 days beginning the day after you, or a person nominated by you, receives the goods. You then have a further 14 days to return them.

You may inspect goods as you reasonably would in a shop. We may make a lawful deduction from the refund if handling beyond what is necessary has reduced the value of the goods.

Unless we agree otherwise, you are responsible for the direct cost of returning non-faulty goods following a change of mind. You must package returned goods securely.

We will refund the price paid and the cost of our least expensive standard outbound delivery option. Additional amounts paid for premium delivery are not refundable. We may withhold the refund until the goods are returned or you provide evidence that they have been sent back.

Personalised and genuinely bespoke goods

The statutory change-of-mind cancellation right does not normally apply to goods made to your specifications or clearly personalised, such as products containing customer-supplied names, photographs, wording or bespoke dimensions. This exception does not remove your rights where an item is faulty, damaged or not as described.

11. Faulty, damaged or misdescribed goods

Goods must be of satisfactory quality, fit for purpose and as described. If goods are faulty, damaged on arrival or materially different from their description, please contact us promptly through the Returns page or at support@sunnysworkshop.co.uk.

Your remedies may include rejection, repair, replacement, price reduction or refund, depending on the circumstances and the time that has passed. We will cover reasonable return costs where the goods are faulty or misdescribed.

Nothing in these terms limits any mandatory rights or remedies under the Consumer Rights Act 2015 or other applicable consumer law.

12. Liability

We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable, or for business losses where you are acting as a consumer.

Death, personal injury and defective products

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, the negligence of our employees, agents or subcontractors, fraud or fraudulent misrepresentation, liability for a defective product where applicable law does not permit exclusion, and any mandatory consumer right or liability that cannot lawfully be excluded or restricted.

Sunny's Workshop is not automatically legally responsible merely because an injury or death occurs. Responsibility will be determined under applicable law and will depend on matters such as whether the product was defective, whether we failed to use reasonable care, whether warnings or instructions were adequate, and what caused or contributed to the harm.

To the fullest extent permitted by law, we are not responsible for injury, death, loss or damage to the extent that it is caused by misuse, use for an unintended purpose, failure to follow clear warnings or instructions, inadequate adult supervision, unauthorised alteration or repair, deliberate or reckless conduct, or continued use after damage or a safety problem became apparent. This does not protect us from responsibility where our own negligence, breach of duty or a defective product caused or contributed to the harm.

13. Privacy

We process personal information in accordance with our Privacy Policy.

14. Complaints, contact and governing law

Please contact us first if you have a complaint so that we can investigate and try to resolve it.

• Email: support@sunnysworkshop.co.uk
• Contact form: sunnysworkshop.co.uk/contact

These terms are governed by the law of England and Wales. If you live elsewhere in the United Kingdom, you retain the benefit of any mandatory protections and may be entitled to bring proceedings in your local courts.

15. Changes to these terms

We may update these terms to reflect changes in our services, systems or applicable law. The version in force when your contract is made will normally apply to that contract, unless a change is required by law or is expressly agreed with you.