Please give us as much information as possible about the device, its repair history and the fault. The more detail you provide, the easier it is for us to assess your repair.
Please be as detailed as possible. Include when the fault started, exactly what happens, any error codes, unusual sounds or lights, and anything that may have caused the problem.
We will use these details to contact you about the repair request.
Previous repair attempts can affect diagnosis, so please answer honestly even if you are unsure.
These details help us understand the likely cause before we inspect the device.
Describe exactly what happens from the moment you use the device. Include lights, sounds, overheating, shutdowns and anything that happened immediately before the fault began.
